Everyone deserves a hot tub from The Hot Tub Store.
Locations 
1 800 801 7727 -
Hot Tubs
The Best In Hot Tubs,
From The Most Experienced Dealer - Saunas
- Swim Spas
- Cold Plunges
Everyone deserves a hot tub from The Hot Tub Store.
Information Collection and Use
Effective Date: August 30, 2026
The Hot Tub Store is a trade name of Xolar Corporation (“The Hot Tub Store,” “we,” “us,” or “our”). We operate the website https://hottubstore.com, our related online store, and other websites, services, and communications through which we interact with customers and prospective customers.
We respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, how we may disclose it, and the choices available to you when you visit our websites, contact us, request information, purchase products or services, schedule service, communicate with us, or otherwise interact with The Hot Tub Store.
The information we collect depends on how you interact with us.
Information You Provide
You may provide personal information when you:
Depending on the interaction, this information may include:
Purchase and Payment Information
When you purchase products or services, we collect information necessary to process and fulfill the transaction.
This may include billing information, delivery information, transaction details, and payment-related information.
Payment card information may be processed through third-party payment processors. The Hot Tub Store does not intentionally retain full payment card numbers after payment processing where our payment systems are designed to prevent us from retaining that information.
Third-party payment processors may maintain payment information according to their own privacy policies and security practices.
Information Collected Automatically
When you visit our websites, certain information may be collected automatically through cookies, pixels, tags, log files, analytics tools, advertising technologies, and similar technologies.
This may include:
Some of our online forms may also receive advertising or campaign information, such as a Google Click Identifier (GCLID), associated with how you arrived at our website.
We may use personal information to:
We may use information you provide to send information about products, services, promotions, events, financing opportunities, educational content, and other offers.
You may unsubscribe from promotional email communications by following the unsubscribe instructions in the email.
You may opt out of promotional text messages by following the instructions provided in the message, including replying STOP where applicable.
Even after opting out of promotional communications, we may continue to send transactional or service-related communications that are necessary to fulfill an order, provide requested services, administer an appointment, address a warranty issue, or otherwise communicate about an existing customer relationship.
If you provide a telephone number and agree to receive text messages or calls from us, we may use that number to communicate with you regarding your inquiry, purchase, service request, appointment, or promotional communications, subject to applicable law and your preferences.
Message and data rates may apply.
Message frequency may vary.
You may opt out of promotional text messages at any time by following the instructions included in the applicable message.
Consent to receive promotional text messages is not a condition of purchasing products or services from The Hot Tub Store.
We do not sell personal information for money.
We may disclose personal information to service providers, contractors, business partners, and other third parties when reasonably necessary to operate our business or provide products and services.
These parties may include:
For example, when you inquire about financing, you may be directed to or interact with an independent financing provider. Those providers may collect and process information under their own privacy policies.
We may also disclose information when required or permitted by law or when reasonably necessary to protect our rights, property, customers, employees, or others.
We use or may use third-party services to understand website traffic, measure advertising effectiveness, improve our websites, and evaluate marketing campaigns.
These services may collect information about your activity on our websites through cookies, pixels, tags, identifiers, and similar technologies.
Information collected through these technologies may include website activity, device information, IP address, referring source, advertising identifiers, and other technical information.
Some advertising technologies may allow us to understand whether a visitor who interacted with an advertisement subsequently visited our website, submitted an inquiry, requested pricing, or completed another action.
For additional information about these technologies and your choices, please see our Cookie & Tracking Policy.
Our websites use cookies and similar technologies for purposes including:
You may be able to control cookies through your browser or through our available privacy preference tools.
For additional information, see our Cookie & Tracking Policy.
Our websites contain links to third-party websites and services, including manufacturers, financing providers, social media platforms, payment providers, and other businesses.
When you leave our website or interact directly with a third-party service, that third party may collect and process information according to its own privacy policy and terms.
The Hot Tub Store does not control the privacy practices of third-party websites or services.
Our online store may operate through a separate e-commerce platform and may process information necessary to manage shopping, orders, payments, accounts, shipping, and customer service.
Information submitted through the online store may therefore be processed by both The Hot Tub Store and the technology providers supporting the online store.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure.
However, no electronic transmission or storage system is completely secure. We cannot guarantee the absolute security of personal information.
Please do not send sensitive information such as credit card numbers, Social Security numbers, passwords, or other highly confidential information through ordinary email unless we specifically instruct you to use a secure method.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing products and services, maintaining customer and transaction records, complying with legal and accounting obligations, resolving disputes, enforcing agreements, and protecting our business interests.
Retention periods vary depending on the type of information and the reason it was collected.
California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), where applicable.
These rights may include the right to:
For additional information, please see our California Privacy Rights & Notice at Collection.
Our websites are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our websites.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
If The Hot Tub Store or substantially all of its assets are sold, transferred, merged, reorganized, financed, or otherwise involved in a business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
We may disclose personal information when required or permitted by law, including in response to subpoenas, court orders, governmental requests, legal processes, or other legal obligations.
We may also disclose information when reasonably necessary to investigate fraud, security incidents, unlawful activity, or to protect our rights, property, customers, employees, or others.
Our websites contain educational and promotional information concerning hot tubs, swim spas, saunas, cold plunges, hydrotherapy, exercise, recovery, relaxation, and wellness.
This information is provided for general educational purposes and is not medical advice, diagnosis, or treatment.
Individual circumstances vary. Consult an appropriately qualified healthcare professional regarding medical or health questions and whether a hot tub, sauna, cold plunge, swim spa, or other wellness product is appropriate for you.
We may update this Privacy Policy periodically to reflect changes in our business, technology, services, or legal requirements.
When we make material changes, we will update the Effective Date at the beginning of this policy.
We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy or our privacy practices, please contact:
The Hot Tub Store
Xolar Corporation
Northern California
Website: https://hottubstore.com
For California privacy requests, please follow the instructions in our California Privacy Rights & Notice at Collection.
Please fill out the form, call 1-800-801-7727 OR send an email to service@hottubstore.com and one of our friendly schedulers will be ready to assist you with your service needs. Our normal service hours Monday through Friday from 10:00am to 4:00pm!
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